Presentation Skills
- Present with confidence
- Enhance your presentation using vocal variety and gestures
- Connect with your audience
- Be clear and succinct
- Get your message across effectively.
Call today for more details about our courses
1300 85 95 83
or see our Timetable
|
Customer Service Training
- Creating a Customer Service Culture
- Greeting customers
- Phone skills
- Handling Complaints
- Dealing with people in difficult situations
Read more about customer service... |
Assertiveness
Negotiation Skills
Positive Thinking
For more about these courses,
Call 1300 85 95 83
or see our Timetable
|
Effective Communication
- Appropriate assertiveness
- Clearly communicating information
- Listening and understanding in the workplace
- Negotiating preferred outcomes.
This is a 4 session course, presented as
1 x 2 hour session each week for 4 weeks.
Daytime or Evening. See our Timetable.
|
Dealing with Difficult People/Situations
- Understanding personality differences
- Diffusing the tension
- Different ways of approaching issues
- Handling customer complaints
Call today for more details about our next course :
1300 85 95 83
|
|
