Customer Service

"Being on par in terms of price and quality only gets you into the game. Service wins the game." Tony Alessandra.

IN BUSINESS, YOUR CUSTOMERS ARE YOUR BIGGEST ASSET!

NO CUSTOMERS = NO BUSINESS.

HAPPY CUSTOMERS = INCREASED PROFITS!

TURN YOUR HAPPY CUSTOMERS INTO RAVING FANS!

Are you putting your customers first?
Is your staff delivering high levels of service to your customers? (And how would you know if they weren't?)
Do your staff know how to handle a complaint to ensure a satisfied customer outcome?
Do you have procedures in place to offer consistently high level customer service all day, every day, across all your staff?

IF YOU ANSWERED 'NO' TO ANY OF THE ABOVE QUESTIONS, FIND OUT HOW BRAVO CAN HELP
e-mail YOUR DETAILS FOR OUR FREE 30 MINUTE PHONE CONSULTATION
And receive our FREE Information Sheet - How to Develop a Customer Service Strategy

YOUR BUSINESS CANNOT AFFORD UNHAPPY CUSTOMERS!

Something to think about:

The majority of unhappy customers (over 90%) don't complain, they go somewhere else?
Training is only part of the solution.
Talk to Bravo Communication today about developing yout Customer Service Strategy.
Turn your customers into Raving Fans!

We can offer a package that will fit your requirements, and your budget!

We can provide training from as little as $100 per person per day. (Of course, some conditions apply).

Let us help you design a customer service strategy that will keep them coming back.

Customers today are more demanding and expect more!
Businesses need to offer CONSISTENT HIGH QUALITY SERVICE to keep customers satisfied.

Call us today and talk to Elizabeth 1300 85 95 83

ALL CUSTOMER SERVICE TRAINING TAILORED TO YOUR REQUIREMENTS!

COURSES CAN BE PRESENTED IN YOUR WORKPLACE, OR AT OUR PREMISES!

CUSTOMER SERVICE MATTERS!

- Are your staff members speaking to your customers the way you do?
- Are they welcoming and friendly?
- Are they helpful and understanding?

ONE EXPERIENCE OF BAD SERVICE
CAN CHANGE A LOYAL CUSTOMER
INTO A NON-CUSTOMER!

AND IT CAN HAPPEN IN A MATTER OF MINUTES.

*"If we don’t take care of our customers, someone else will."* Unknown
We at Bravo Communication understand what keeps customers coming back: Attitude: customers want to be greeted by friendly staff who want to help Understanding: customers need to know they matter Listening: customers need to feel that they are being heard Consistency: customers expect consistent service.	Bravo Communication customised training sessions: Are designed specifically for YOUR STAFF and YOUR CUSTOMERS, Include interactive activities and role-plays so your staff really learn how to offer customer service, Are delivered by experienced customer service trainers.
Call us today to discuss your customer service requirements! 1300 85 95 83
Bravo has training sessions designed to meet the specific requirements of your staff and your workplace. Specific training topics can include, but are not limited to, the following:
Creating a Customer Service Culture Greeting customers Phone skills Handling Complaints Dealing with people in difficult situations

Bravo can also prepare and document your Customer Service Procedures.

Phone Skills Training

The most important person in your business is the one who speaks to your customers first! How do you answer your phone? Are your reception team following a standardised procedure? Does your business have a strategy for dealing with complaints by phone?

During Bravo Communication’s Phone Skills training we highlight a customer service focus, discuss appropriate greeting, language, vocal tone, and also develop skills in listening, prioritising, problem solving and dealing with difficult situations.

Dealing with People in Difficult Situations

When operating in a customer service based role, one is bound to experience difficult situations while dealing with others. Bravo Communication gives participants the communication tools required to deal with each situation as it arises. The focus is on client satisfaction and dealing assertively with difficult customers/ suppliers/callers etc.

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© 2008 - 2012 Bravo Communication | a project by Oz Web Design Sydney
38 Ricketty Street Mascot NSW 2020 | Phone: 1300 85 95 83 | Fax: 1800 85 95 83