“Elizabeth always delivers above expectation. Her training manuals and workbooks are great. The staff respond well to her training every time, even in tough environments!”
Adrian – Secure Parking
“Last year we employed around 110 new staff to work at Sydney Airport. Their duties include dealing with passengers, taxi drivers, shuttle busses, hire cars, airport staff members. They manage traffic flow at all terminals. I approached 3 companies and explained that we needed to organise customer service course for our staff to improve the service and minimise all types of incidents at the airport.
We selected Elizabeth because she is a psychologist and she put together a a cost-effective course specifically for our needs. The package included cultural awareness, customer service and conflict resolution.
After only 3 months at the airport incidents dropped by more than 40% compared to the previous quarter. We invested in the education of our staff on customer service, and all our current and new staff now complete regular customer service training. This has proved to be money well spent!”
Daniel – AMS Security
“I recommend Elizabeth as a trainer, speaker and presenter. Elizabeth is so enjoyable to listen to. She has the knack of imparting knowledge in a light-hearted yet realistic way. She makes the learning enjoyable.
Kerry –Resolve It
“As a presenter/trainer, Elizabeth is very professional. During her sessions she creates and maintains a positive energy at all times. The wealth of information she has – lots of tools and tips – helpful both for our business and our personal lives.”
Deeb – ADN Business Advisors
“Elizabeth is passionate about what she does. She is also passionate about helping people improve their communication skills. She is always approachable, understanding and fun, which is a great combination for a trainer. I recommend Elizabeth to your organisation.”
Rik – Genesis Wealth Advisers
“I really enjoy Elizabeth’s training seminars, particularly the highly interactive and inclusive environment she cr3eates in her training. I would recommend Elizabeth to anyone who wants to learn more engagine and effective ways to communicate with customers.”
Jaclyn – Monash University
"Elizabeth Carter knows customer service inside out. "